Return Policy

Return Policy

Thank you for shopping at Coffee2qo! We hope you are delighted with your purchase. If, for any reason, you are not completely satisfied, we're here to help with our straightforward return policy.

1. Returns

a. Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund. We do not accept returns of items that are used, damaged, or not in their original packaging.

b. Process: To initiate a return, please contact our customer service team at contact@coffee2qo.com with your order number and details about the product you would like to return. We will guide you through the return process and provide you with a return authorization if applicable.

c. Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

2. Refunds

a. Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

b. Exclusions: Certain items, such as perishable goods (e.g., coffee beans), personalized items, and gift cards, are not eligible for return.

3. Damaged or Defective Items

a. Replacement: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including any applicable return shipping costs.

4. Contact Us

If you have any questions about our return policy, please contact us